Refund Policy

This Refund Policy applies to all purchases made through the C.QR platform at cqrtech.net, operated by C.QR Technologies Inc. All payments are processed by Paddle.com Market Limited as Merchant of Record. We are committed to fair, transparent billing.

1. Subscription Refunds — 14-Day Guarantee

If you are not satisfied with your C.QR subscription (Navigator or Protector), you may request a full refund within 14 days of your initial purchase or most recent renewal date — no questions asked. To request a refund, contact questions@cqrtech.net with your account email and the subject line "Refund Request." Approved refunds are processed within 5–10 business days through Paddle to your original payment method.

2. Annual Subscriptions

Annual subscriptions are eligible for a full refund within 14 days of purchase. After 14 days, we provide a prorated refund for the unused portion of the annual term, calculated to the nearest full calendar month, minus any applied promotional discounts. Example: If you purchased a 12-month plan and cancel after 3 months of use, you are eligible for a refund of approximately 9/12 of the net amount paid.

3. Monthly Subscriptions

Monthly subscriptions are eligible for a full refund within 14 days of the most recent billing date. After 14 days, the current billing period is non-refundable. Cancelling before the next billing date prevents renewal — access continues until the end of the paid period.

4. Organizational Plans

Organizational accounts (Org Nonprofit, Org Site, Org District, or Enterprise) are subject to the same 14-day refund window from the date of initial activation. For multi-seat or custom-negotiated plans, refund terms are defined in your organizational agreement. Contact questions@cqrtech.net for assistance.

5. Mission Aid Fund

Donations to the C.QR Mission Aid Fund are voluntary contributions and non-refundable. Access granted through the Mission Aid program (Navigator or Protector tier) is non-refundable and non-transferable once applied to an account.

6. One-Time Passes

Day Pass, Week Pass, and Bank 30 Days purchases are non-refundable once activated. Banked days that have been purchased but not yet activated remain as credits in your account. If a pass fails to activate due to a verified technical error on our end, contact questions@cqrtech.net and we will resolve the issue or issue a full credit within 2 business days.

7. Chargebacks

We encourage you to contact questions@cqrtech.net before initiating a chargeback with your card issuer. We resolve billing issues promptly and fairly. Chargebacks initiated without prior contact may result in account suspension pending investigation. Fraudulent chargebacks may result in permanent account termination.

8. How to Request a Refund

Email: questions@cqrtech.net
Subject line: Refund Request
Include: Your account email address and date of the charge.
We will acknowledge within 2 business days and process approved refunds within 5–10 business days.

9. Payment Processor — Paddle as Merchant of Record

All C.QR payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all transactions. This means: your payment is processed and held by Paddle — not directly by C.QR Technologies Inc. Refunds are issued through Paddle and will appear on your statement from Paddle. C.QR does not store your card details — all payment data is held by Paddle under their PCI-DSS compliance program. Paddle's terms and privacy policy govern your payment data: paddle.com/legal. When you contact us for a refund, C.QR coordinates the refund through Paddle on your behalf. Allow 5–10 business days from approval for the credit to appear.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted at cqrtech.net/RefundPolicy and communicated via email or in-app notice at least 14 days before they apply to new purchases.